01 Diagnosis
Deep analysis, free and without commitment.
The watch will be analyzed by our watchmakers free of charge and you will receive a no-obligation quotation
02 Repair
Extreme care, efficiency and transparency.
After approving the quotiation, you can follow the entire process of the reparation of your watch through your costumer area.
Process
How does it work?
You can track the entire process through the online platform.
- 1 Delivery
- 2 Analysis
- 3 Quotation
- 4 Repair
- 5 Conclusion
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Service Duration
Efficiency to save time.
How long does it usually take?
Efficiency to save time.
It depends on the complexity of the problem, the ability to solve it internally or whether it needs intervention at the factory or order components at the factory.01 Diagnosis
- Delivery
- Analyze
- Quote
6-8 business days
02 Repair
- Repair
- Control
- Conclusion
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Cost of Service
Careful and free.
How does the quotation process work?
Free and careful.
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After receiving the watch in our facilities, we check and register the watch data, its condition and take pictures.
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After completing the registration, the watch goes to the watchmaker with the descriptions of the problems encountered by the watch owner.
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Then begins the diagnostic phase; if the watch is working, it is measured with a specialized tool that gives indications about the movement of the watch and the amplitude of the balance (mechanical watches); then it is opened, it is partially disassembled and analyzed. It's checked if there is a need to change components other than those that are systematically replaced.
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Types of repair
5 stars and 3 alternatives.
How does the repair work?
5 stars and 3 alternatives
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Water resistance test with battery replacement for quartz watches.
The sealing of a watch is not a permanent condition. We recommend performing a water resistance test every 2 years and / or before prolonged or frequent exposure to immersion in water.
In this service, the watchmaker opens the watch and takes out the movement of the box, washes the case and the bracelet (if it is metallic), replaces all the seals as well as the spring wings of the bracelet and the battery if it is a quartz watch. Re-engages the movement and performs new tests, depending on the characteristics of the watch.
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Maintenance service with or without polishing
We recommend a maintenance service every two years, when the water resistance test fails or when there is a malfunction and it is not justified to perform a complete service.
In this service, the watchmaker opens the watch, completely disassembles the case (bezel, glass, crown, chrono buttons) and proceeds with cleaning of all the components of the case and the bracelet (if it is metallic) with an ultrasound machine. If the customer chooses the polishing option: before cleaning it, a specialized technician will perform all polishing operations on the case and the bracelet (if it is metallic) with sophisticated machines. The watchmaker reassembles the box, replacing all the seals and proceeds with the fixing or gluing of the glass; then performs the water resistance tests, depending on the characteristics of the watch.
If it is a quartz watch, the battery is replaced and if it is a mechanical watch the watchmaker cleans and lubricates the escapement wheel and the balance; performs a precision test on the movement and if necessary proceeds with a regulation. The watchmaker then inserts the movement and performs the leakage tests again, depending on the characteristics of the watch, and ends with a control where the watch is tested for at least 48 hours in various positions.
Finally, the watchmaker replaces the spring wings and assembles the bracelet before performing a final aesthetic control of the watch.
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Complete service with or without polishing.
All precision mechanisms require maintenance after a certain time. The frequency depends on the models and the mechanisms, the conditions of use and also the climate. As a general rule, a watch needs a full service every 3 to 6 years.
In this service, the watchmaker opens the watch, completely disassembles the case (bezel, glass, crown, chrono buttons) and proceeds with cleaning of all the components of the case and the bracelet (if it is metallic) with an ultrasound machine. If the customer chooses the polishing option, prior to cleaning, a specialized technician will perform all the polishing operations of the case and the bracelet (if it is metallic) with sophisticated machines.Like the case, the movement is completely dismantled and the components are all washed in ultrasound machines. The watchmaker carries out the replacement of all components with signs of wearing, according to the quotation; it reassembles the movement and proceeds to lubricate it. The movement is regulated and then tested for several days. During this time and after the eventual polishing work, the watchmaker reassembles the case, replacing all the seals and fixes or glues the glass; then performs the water resistance tests, depending on the characteristics of the watch.Only after the movement performance is working within the factory parameters, the watchmaker re-inserts the movement; it re-tests the water-tightness, depending on the characteristics of the watch and ends with a control where the watch is tested for at least 48 hours in various positions.
Finally, the watchmaker replaces the spring wings and assembles the bracelet before performing a final aesthetic control of the watch.
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Delivery Methods
Three delivery methods, triple the convenience.
How does the delivery work?
Three delivery methods, triple convenience.
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Directly at the AutoQuartzo atelier
Address: Avenida Almirante Reis nº39, 1169-039 Lisboa
Opening hours: 9.30-13.30 and 14.30-18.00
Email: geral@autoquartzo.com
Telephone: 218 110 890Benefits:
- Direct contact with our specialists;
- Higher speed in the process.
- Note: for repairs over 500€, we offer the transportation costs associated to the repair.
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Delivery via CTT Expresso
Steps:
- Reception at the desired address of the safe box AQ
- Place the watch inside and sealing the carton
- Contact CTT Expresso to schedule collection, or delivery the safe box at a CTT post
Benefits:
- Transportation made with insurance company HDI;
- Greater convenience and comfort;
Estimated cost: €8,00
Each carriage may carry only one watch, the value of watch may not exceed €25.000.
- Estimated time to receive safe box: 3-5 business days;
- Estimated time for reception of the safe box in the AQ: 1 working day, confirmation by SMS/email of the reception;
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Delivery to a CTT Post Office
Steps:
- Reception at the desired address of the AQ safe box
- Place the watch inside and seal the box.
- Delivery of the safe box to a CTT Post Office. CTT post offices available throughout the country
Benefits:
- Preferable method for those who have greater convenience going to a CTT post office
- Transport insured by the HDI company
- Note: For repairs over 500€, we offer all shipping costs associated with the repair
Estimated cost: €8,00
Each carriage may carry only one watch, the value of watch may not exceed €25.000.
- Estimated time to receive safe box: 3-5 business days;
- Estimated time for reception of the safe box in the AQ: 1 working day, confirmation by SMS/email of the reception;
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